These games are exclusively available through Gaming Realms, following the success of several top-performing slots from 4ThePlayer. I will say however, the customer service was pretty good but after proving documents on several occasions, it has put a damper on my experience.Expanding Gaming Realms' Portfolio- Gaming Realms, a prominent name in mobile gaming content development, has broadened its gaming offerings by incorporating two new titles from 4ThePlayer: 4 Fantastic Lobsters and 1k Yeti. I just wanted to share my experience with yeti casino. Due to this, its going to take 24 hours to verify my account (although my account is already verified) and another 48 hours to complete the transaction. So i again send this via webchat but they ask for this in a PDF format. They then ask me for another picture of my bank statement to verify my account although my account is already verified. The next day a goto my account and it confirms that my account is now verified (yay again).Īfter 4 days, i contact them again to get an update. So i do this and im told to wait 3 working days. After doing all this im told to withdraw via bank transfer. I goto the webchat and they ask for all of the documents again including a picture of my old passport, a selfy, another selfy with me holding up my birth certificate and a screenshot of my bank statement. So i wait for a couple of days and get an email from another company they are affiliated with (yako casino) saying the payment was declined (used withdrawal method via my debit card). I proceed to send them a picture of my birth certificate via the web chat and get told this will verify my account. As such i contacted there online chat to see if they would accept my birth certificate which i have used previously for online casino's to verify my accounts. So, i send them all the relevant documents via the website with the exception of photo id (dont have a up to date passport or driving licence).

So, i recently won 4.2K on Yeti Casion (yay me) and have been jumping through hoops to get my winnings.įirstly i had to verify my account which is common practice these days for online casino's which i dont have a problem with. I would like to discuss my ongoing issue with Yeti Casino.

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